Contact Centre

Botswana Life is the only life insurer in Botswana that has a call centre equipped to handle client queries without them having to physically visit our branches.

The telephone number for the Contact Centre is +267 362 3700.

The Contact Centre offers the following services: 

  • Surrender/ cancellations inquiries
  • Maturity payout inquiries
  • Liferewards card inquiries
  • Policy status requests
  • Policy arrears inquiries
  • Policy documents requests
  • Reinstatement/lapse policy requests
  • Pay point queries
  • Office directions
  • Tax certificate requests
  • Loan inquiries
  • Hospital Cash claims inquiries
  • Corporate annuity
  • Requisition of surrender value
  • Product inquiries
  • Post mail inquiries
  • Published client list
  • Strike date inquiries
  • Misallocated funds
  • Contact numbers
  • Fraud inquiries
  • Conservation inquiries

The following services are currently being piloted:

  • Funeral claims 
  • Mmoloki cash backs
  • Encashment 
  • Refunds 
  • Simple amendments
  • Financial Amendments 
  • Stop payments 

Documents required for processing the above are: 

  • EFT Form 
  • Certified copy of ID
  • Payslip or bank statement 

Operating hours for the Contact Centre are:
Monday, Tuesday, Thursday and Friday: 0800hrs – 1700hrs 
Wednesday: 0900hrs – 1700hrs 
Closed on weekends and public holidays

Do you have any questions or concerns regarding collection of premiums on your policies?

Please email for more information. Kindly include your ID number for ease of reference.