Contact Centre

Botswana Life is the only life insurer in Botswana that has a call centre equipped to handle client queries without them having to physically visit our branches.

The telephone number for the Contact Centre is +267 362 3700.

The Contact Centre offers the following services: 

  • Surrender/ cancellations inquiries
  • Maturity payout inquiries
  • Liferewards card inquiries
  • Policy status requests
  • Policy arrears inquiries
  • Policy documents requests
  • Reinstatement/lapse policy requests
  • Pay point queries
  • Office directions
  • Tax certificate requests
  • Loan inquiries
  • Hospital Cash claims inquiries
  • Corporate annuity
  • Requisition of surrender value
  • Product inquiries
  • Post mail inquiries
  • Published client list
  • Strike date inquiries
  • Misallocated funds
  • Contact numbers
  • Fraud inquiries
  • Conservation inquiries

The following services are currently being piloted:

  • Funeral claims 
  • Mmoloki cash backs
  • Encashment 
  • Refunds 
  • Simple amendments
  • Financial Amendments 
  • Stop payments 

Documents required for processing the above are: 

  • EFT Form 
  • Certified copy of ID
  • Payslip or bank statement 

Operating hours for the Contact Centre are:
Monday, Tuesday, Thursday and Friday: 0800hrs – 1700hrs 
Wednesday: 0900hrs – 1700hrs 
Closed on weekends and public holidays