Botswana Life is the only life insurer in Botswana that has a call centre equipped to handle client queries without them having to physically visit our branches.
The telephone number for the Contact Centre is +267 362 3700.
The Contact Centre offers the following services:
The following services are currently being piloted:
- Funeral claims
- Mmoloki cash backs
- Simple amendments
- Financial Amendments
- Stop payments
Documents required for processing the above are:
- EFT Form
- Certified copy of ID
- Payslip or bank statement
Operating hours for the Contact Centre are:
Monday, Tuesday, Thursday and Friday: 0800hrs – 1700hrs
Wednesday: 0900hrs – 1700hrs
Closed on weekends and public holidays
Do you have any questions or concerns regarding collection of premiums on your policies?
Please email BotswanaLifePremiums@blil.co.bw for more information. Kindly include your ID number for ease of reference.