2022

In 2022, Botswana Life and BIHL Leadership agreed to revive the Affluent Segment Model and reinstate some aspects of the original model.

Key changes include,

1. Revising the Affluent segment income brackets to P20K-49K, P50K- 99K, P+100K.
2. Re-establishment of Affluent Servicing Branch/Lounge at Botswana Life Executive Wing, Block A
3. Defined Servicing process and approach for the Affluents clients.
4. Dedicated Human capital to support Affluent Segments.
5. Improved Loyalty Programme for Affluent Segments.
6. Specific Affluent in come and expense targets and performance metrics.