Botswana Life Inaugural Insurance Symposium Tackles Insurance Protection Gap


GABORONE - The Botswana insurance industry celebrated a significant milestone with the successful inaugural edition of the inaugural Botswana Life Insurance Symposium. Held on the 20th of September 2023 in Gaborone, this landmark event brought together industry experts, thought leaders, and stakeholders to delve into the critical theme of "Understanding and Addressing the Insurance Protection Gap (IPG),” doing so with great success in shaping insightful dialogue on the subject.

The Symposium saw the subject dissected from both an operational and needs perspective, interrogating the depth of the IPG and the necessary measures, resources and infrastructure that may be required to close this gap for the socio-economic benefit of the nation and her people. This is in alignment with Botswana’s Vision 2036 financial objectives, which focus on enhancing financial inclusion and security for all Batswana. 
The subject was tackled with a myriad of angles and approaches under the below:


  • Keynote address delivered by NBFIRA CEO, Oduetse Motshidisi
  • Panel 1 led by BIHL COO, Johannes Van Schalkwyk, explored the topic; Understanding and Addressing the Insurance Protection Gap (IPG), with panelists; Valentine Ojumah representing Sanlam Nigeria, Fritzgerald Dube, General Manager from Fudicia Advisory and Maxwell Mokoka from Marsh Botswana.
  • Panel 2 led by Botswana Life Affluent Segments Specialist Manager, Thabiso Nkile, dissected the topic, protecting your inheritance through estate management with panelists Ame Masuku representing Modisane Correia, Refilwe Mogwe from Botswana Life and Thapelo Borekilwe from Kingsway.
  • Panel 3 led by BIHL Group Chief Actuary, Frank Dalo cascaded the topic; empowering your future, navigating shifting demographics with comprehensive wellness, health insurance and life insurance strategies and with panelists; Moraki Mokgosana, BOMAID Principal Officer and CEO, Dr. Khumoetsile Mapitse, Pulamed Principal Officer and CEO, Dr. Malaki Tshipiyagae, representing Sidilega Private Hospital and Omolemo Monyatsi from Botswana Life.
  • Panel 4 led by BIHL Head Technology and Innovation, Teko Moumakwa, explored the topic; digital agendas in the insurance industry with panelists; Mthabisi Bokete, Managing Director from Digital Natives, Tshepo Tsheko, Managing Director from inq. Botswana and Tavonga Muchuchuti, Managing Director at Xavier Africa.

Said Botswana Life CEO, Ronald Samuels, “This inaugural Insurance Symposium exemplifies our ongoing efforts to bridge the insurance protection gap by empowering our customers with the necessary financial literacy. It is not just about us as one business, but about all in the ecosystem in Botswana and indeed beyond, all working together to inculcate sustainable progress. We are grateful for all our speakers, guests and indeed stakeholders, for we have much great thinking and actions to now follow through with, and we look forward to building and acting on these so that we see measurable progress before next year’s Symposium. It begins with us, and our commit is without falter.”

The Insurance Protection Gap, the disparity between the coverage provided by existing insurance policies and the actual financial needs of individuals and families in the event of unexpected life events (illness, accidents, or death) remains a core concern in the local market. The Symposium successfully shed light on the various facets of the gap, explored its implications on individuals and society, and discussed strategies to bridge it effectively as a community and industry collective.
Speaking as part of the occasion, Non-Bank Financial Institutions Regulatory Authority (NBFIRA) CEO, Oduetse Andrew Motshidisi, said, “The main drivers of, and interventions on insurance protection gap differ across jurisdictions depending on the level of their respective economic development. Moreover, different methodologies applied to measure the gap across countries, present challenges to compare the gap and build appropriate interventions. However, individual countries should tailor make interventions to their respective market environments. 

Evidence suggests that insurance protection gap can come from both demand and supply sides.  From the demand side, in frontier and emerging markets, the gap is primarily caused by issues of insurance affordability and awareness, while in mature markets the gap is explained by products appeal. Moreover, in frontier markets, the issues of trust and culture contribute to the gap more than in emerging and mature markets. Interestingly, the element of behavioral biases is found in all economies. On the supply side, transaction costs and the level of institutional developments are the root causes of the gap in frontier and emerging markets. Adverse selection, moral hazard, and limits to insurability account for the gap in mature and emerging markets.”

For more information, please contact:

Tebogo Keepetsoe
BIHL Group PR, Communications & Marketing Manager or +2673707429


Gabriel Tlagae
BLIL PR, Communications & Marketing Manager  or +267 3923576/ +267 76545457

About Botswana Life Insurance Limited

Botswana Life Insurance Limited (Botswana Life) is Botswana’s longest servicing and only home-grown life insurer. Established in 1975, Botswana Life has a proud 48-year history and is a subsidiary of the renowned Botswana Stock Exchange (BSE) listed Botswana Insurance Holdings Limited (BIHL) Group. As an icon in Botswana, Botswana Life has become synonymous with life insurance in the country and as a trusted partner to Batswana.

At Botswana Life, we provide financial solutions that make a positive difference in the lives of our clients and employees. We are committed to creating a world where everyone is financially secure and can walk tall in confidence that we have them covered. Botswana Life provides long-term insurance solutions for individuals and groups, such as life insurance, retirement annuities and investment policies and of recent estate planning bouquet through its recently launched subsidiary, Botswana Life Fiduciary Services (BLFS). 

Botswana Life estimated market share of over 71% has been built over time through hard work, resilience and a keen interest in sustainability and creating value. The Company is currently managing a file size of over 304,000 policies and has an Annual Recurring Premium in excess of P1.8Billion as at 2021. Botswana Life is proud of its contribution towards employment creation, currently employing over 600 direct agents, 1000 sub-agents (employed by brokers) and 450 employees. With over 11,000 people receiving their monthly pensions from Botswana Life, the company is amongst the largest, if not the leading payer, of occupational pension benefits in Botswana.

Botswana Life plays a strong role in driving socio-economic prosperity in Botswana.  The Company’s investment in Botswana’s economy over the last 46 years is proportionate with its size and success, and is demonstrated through various projects including property developments, the holding of Government and corporate bonds which exceed P5 Billion. The bonds represent loans to businesses in Botswana, which are facilitating the growth of private businesses as well as job creation, infrastructure development and many other economic activities. 

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