Documents required for claims:
In order to make sure that you get fast and efficient service, please make sure that you have the following documents and you are KYC compliant.
Funeral/Death Claims
- Certified death certificate of the deceased
- Valid Omang for the claimant
- Certified copy of birth certificate where the beneficiary is a minor and doesn’t have an ID card
- Proof of account; e.g. Life Rewards card / Copy of bank statement
Cashback/Maturity/Encashment/Refund Claims
- Valid Omang for the claimant
- Valid Life Rewards card or a recent copy of bank statement or pay slip or bank account confirmation letter
- KYC compliance is required for all claims
NB: If you are not KYC compliant please provide the following documents as well:
- Proof of Residence: In the form of either a lease agreement, title deed, affidavit sworn in front of a commissioner of oaths, utility bill showing residential address
- Proof of Income: In the form of either pay slip, bank statement; or letter from employer stating your income
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