Complaints Procedure

We Value you.

If you are not satisfied with our service, you may escalate your complaint / query as follows:

1. Branch Service Manager

Fairgrounds Branch Plot 66458,

Fairgrounds Office Park

P/Bag 00296, Gaborone

Tel: 364 5100

Fax: 390 5884

 

Mall Branch Turnstar Building (Next to Nandos)

Main Mall

P/Bag 00296, Gaborone

Tel: 371 4900

Fax: 318 1602 / 03

 

Francistown Branch

Botswana Life House

P/Bag F283, Francistown

Tel: 241 3581 / 241 3325

Fax: 241 4614

 

2. Senior Client Experience Manager

Botswana Life Insurance Limited

Plot 66458, Fairgrounds Office Park

P/Bag 00296, Gaborone

Tel: 364 5100

Fax: 390 5884

Email: clientservices@blil.co.bw

 

3. Chief Operations Officer

Botswana Life Insurance Limited

Plot 66458, Fairgrounds Office Park

P/Bag 00296, Gaborone

Tel: 364 5123

Fax: 390 5884

 

4. Chief Executive Officer

Botswana Life Insurance Limited

Plot 66458, Fairgrounds Office Park

P/Bag 00296, Gaborone

Tel: 364 5123

Fax: 390 5884

 

5. NBFIRA

Non-Bank Financial Institutions Regulatory Authority

Chief Executive Officer - CEO

3rd floor Exponential Building Plot 54351 New CBD, Off PG

Matante Road, Gaborone

P/Bag 00314, Gaborone

Tel: 310 2595 / 368 6100

Fax: 310 2376 / 310 2353

Email: info@nbfira.org.bw

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